What we do Your All In One Outsourcing Solution
At Smiles, we offer a complete and scalable solution to your outsourcing and offshoring needs from our offices in the Philippines. While others focus on process, we home in on the right people to create dynamic teams that integrate with your growing business and its evolving processes. We manage your team so you can focus on your business.
Recruitment & On-boarding
We find the right candidates, do preliminary interviews, testing and background checks before presenting them to you for interview.
Management & Oversight
Our experienced Operations Managers makes sure your team runs smoothly and continously meets your business goals.
Productive Office Space
Your team works in our purpose-built office spaces where it’s quiet and perfect for getting things done. We handle power, connectivity, facilities and utilities.
We take care of Human Resources, Administration, Finance, Legal, IT and Facilities Management, absorbing all day to day workplace issues.
Your team should be like an extension of your office, so we make sure they’re set up with the tools they need to integrate fully with your systems.
Global Voice Network
Your team makes use of our global private VOIP network so every call sounds perfect. Or we can integrate with your existing VOIP system or provider.
Predictable transparent Pricing Combining tireless cost efficiency with innovative service delivery
With Smiles, you pay a low, predictable all-inclusive hourly rate in your local currency, and you only pay for hours that were actually worked. We send full time sheets along with each monthly invoice so you can see exactly what is being billed.
How we do it
Lean Management & Support Structure
Modular, containerized offices
Cost-effective, accessible locations
Plenty of Space to Grow
SMART USE OF TECHNOLOGY
Facilities Owned Outright
no foreign office locations
No taxes / VAT / GST
Organic Growth, No Debts
Eliminate Legal Liabilities
We absorb all employment risks and complications
When you work with Smiles remote teams, there is just a single outsourcing agreement between your business and Smiles. We directly employ teams assigned to your account, so we absorb all the liabilities and risks of employment, reducing your business’ risk profile considerably.
This is the agreement between your company and Smiles On Demand Outsourcing, Inc. that specifies our commitments to you, your commitments to us, pricing and other terms and conditions. In this agreement, we stipulate that employees hired by Smiles for you will be dedicated to working with you on a full-time basis.
We maintain individual employment contracts with each employee hired on your behalf, specifying the terms of employment, such as salary, working hours, confidentiality, intellectual property and termination clauses. All Smiles employment contracts Department of Labor compliant. Non-disclosure agreements may be signed additionally if that is a mandate at your company.
Team members that Smiles hires on your behalf are assigned to work with you on a full-time basis. This way, you can enjoy the full benefits of an employee, without the risks or complications of hiring employees directly.
Bulletproof Service Delivery
Free Relief Teams, Redundant Systems & Uninteruptable Power
Smiles Relief Employees
For every 5 full-time employees, we engage 1 relief employee. Our relievers step in if an employee is absent or on leave, so you can always depend on your team being complete.
Relievers are included in the price and participate fully in your training as well as day to day operations when they’re not covering for someone.
If your team is less than 5, your reliever will be shared with another team, but a reliever will never be shared with more than 2 teams.
Fully Redundant IT Systems
Our IT systems are designed from the ground up to be fully redundant – that means that any server, switch, router or internet connection can fail without causing major disruption to service delivery.
Our main server cluster provides service during normal operations, while our backup servers stand ready to take over in case there is a problem with our cluster.
Redundant Power Infrastructure
All our sites are sub-divided into modular office spaces, each of which are powered by two independent uninterruptible power supplies.
During power outages, our battery banks continue to power our offices until our generators kick in. We can run on generator power indefinitely, allowing us to continue to provide service even if utility power is down for an extended time (such as after a strong earthquake or typhoon for example).
Cost Efficient, Accessible, Clean
The vast majority of companies in our industry are located in the Philippines’ biggest cities (Manila / Makati / Quezon City, Cebu etc.)
What we discovered early on is that most employees who work in these locations actually come from more provincial areas and have to rent overpriced bedspaces in shanty areas and spend hours commuting to work. Most see their families back home only a few times per year.
We take a different approach: By locating our offices in more provincial cities, we’re able to attract longer term, happier employees who live with their families locally, while spending less on office space costs – savings which we pass on directly to our client.
Working closely with you even if we’re geographically distant
In any outsourcing relationship, a clear understanding of who is responsible for what within the framework of the agreement is critical. At Smiles, we like to keep things simple: We provide everything needed for your team to perform their job, and we oversee the team in a supervisory capacity.
We do the heavy lifting to get you up and running in no time
Get in Touch
We’d love to hear about your needs so we can tailor a solution that’s a perfect fit for your business. We’ll prepare an Outsourcing Agreement for you to review within 24 hours after we receive your completed client information form.
Review & Sign Agreement
We keep things straightforward with our Outsourcing Agreement – you won’t find much legalese, but if there’s anything you would like to change or add, just let us know.
Interview & Select Candidates
Use your preferred interview techniques or test routines. We won’t ask for any payment until you have chosen candidates. If none of our candidates are suitable, there is no obligation to pay anything. We recommend that you select one or two more candidates than you will eventually need as these can be filtered during training.
Make Initial Payment & Start Training
We ask for a 2-week advance payment, after which you can start training. The two week training period is completely free – we don’t start billing for your team’s time until they are fully trained. Train your team the way you prefer, via web conferencing, phone, Skype, Webex, screencasting or even in person here in the Philippines.